Returns, exchanges & refunds

Change-of-mind requests within 14 days

You may request a return or exchange for an eligible item within 14 calendar days of delivery, without giving a reason and without an additional charge where the law provides that right, provided the item can be returned to its condition at the time of purchase.

Condition and eligibility

The item should be unused and in its original condition and packaging so that it can be restored to its original state. A change-of-mind return may not apply where the nature, characteristics, or packaging prevent restoration; where an item deteriorates quickly; where it has changed because of the customer; or where it was genuinely made to specifications requested by the customer and matches them.

Opening a perfume or personal-care product does not create an absolute refusal in every situation. An opened or used item may not qualify for a change-of-mind return if it cannot be restored to its original condition, but rights relating to a defect, damage, non-conformity, or an incorrect item remain in place.

Choosing a standard SKU or size does not automatically make an item custom-made. The exception concerns an item genuinely made to specifications set by the customer.

Defects, damage, or an incorrect item within 30 days

If an item is defective, arrives damaged, or is not the item ordered, you may request an exchange, return, or refund within 30 days of delivery, without an additional charge where that right applies by law.

How to submit a request

Contact us through WhatsApp at `+201016395027` or the contact form and choose “Order inquiry.” Include the order number and a clear description. We may request photographs or video when needed to document damage or an incorrect item more quickly; this is not used to remove an existing legal right.

Inspection and timeframe

Inspection documents the item’s condition and helps identify the correct remedy. For covered defects, the exchange or refund is completed within seven days from the customer approaching Perfume Point and describing the defect, while preserving any stronger period or remedy required by law.

Refund method

A refund is made through the original purchase method where possible. An alternative method is used only with the customer’s documented agreement. This includes agreeing a suitable method for a cash-on-delivery order where a literal reversal through the original method is not possible.

Multi-item orders

An eligible item can be handled separately within an order containing more than one product. The item value and any valid effect on the total or delivery charge are calculated clearly according to the order circumstances.

Cancellation before dispatch

To request a change or cancellation before dispatch, contact us as soon as possible with the order number. Whether it can be completed depends on the current order status and does not replace return or exchange rights after delivery.